Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates(part-time) are part of a retail team of high achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate(part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

* Consistently exhibit expected behaviors to exceed financial goals

* Participate in company programs

* Participate in special events

Operational Execution

* Proficient in all assigned areas of responsibility

* Accurate and timely completion of workload

* Adhere to all company policies and procedures

Talent Optimization

* Exhibit job proficiency and expected behaviors

* Contribute to a team atmosphere

Customer Experience

* Provide a helpful customer experience

* Ensure items are in-stock

* Ensure items are priced right

* Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

* Is action oriented and full of energy for the things they see as challenging

* Enjoys working hard

* Shows initiative

Composure

* Is calm and professional under pressure

* Does not become defensive or irritated

Customer Focus

* Acts with internal and external customers in mind

* Understands how operational execution directly affects the customer experience

* Establishes and maintains relationships with customers and associates through respectful and effective communication.



Shared Duties

Profit Maximization

* Adherence to Injury Illness Prevention Program

* Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

* Commitment to continued learning and self-development

* Drive and support teamwork

Operational Execution

* Daily Download review

Customer Experience

* Meet Customer Experience expectations

* Friendly

* Available

* Quick

* Execution of store recovery standards

* Execution of daily cleaning checklist

Primary Duties

* Participate in:


* Name Collection

* Extended Service Plan Program

* Inside Track Club Program

* Efficient processing of point of sale transactions

* Act as witness for till, safe, and deposit counts

* Other duties as assigned

Additional Duties

* Execution of:

* Planograms

* Pricing

* Display Planner

* Execution in accordance with Standard Operating Procedure:

* Floor First Receiving

* Replenishment

* Recalibration

* Cycle Counts

Experience

* Retail or Customer Service experience preferred

Education

* High School graduate/Equivalent preferred

Physical Requirements

* Ability to communicate with customers and associates in person and via e-mail and telephone.

* Ability to intermittently lift, push and/or pull up to 50 pounds.

* Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.

* Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

* Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.

* Regular attendance is an essential function of the job.


Associated topics: b2c, door to door, electronic commerce, residential, residential customer, residential sales, retail, retailer

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